General Questions

  • Statement on MANSCAPED, Inc.’s Response to COVID-19

    Dear Valued Customer,

    As always, the health and safety of our customers and employees are of utmost importance to us. Given the latest updates regarding Coronavirus (COVID-19), we wanted to assure you that we've taken all the necessary actions to protect you so that you can be confident when you shop with us.

    With helpful guidelines and safety information provided by the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC), we have made changes to our operations company-wide. While the majority of our staff is able to work from home, there are critical members of our team that must continue to work in our warehouse and fulfilment centers. We are watching the situation closely and have put safety precautions in place to reduce the possibility of the spread of COVID-19 within our own supply chain and our third-party partners. Our goal is to ensure that our company and partners are following all precautionary and mandated guidelines.

    Ensuring that we make every decision with the care and concern of our customers and team members in mind, we have eliminated all non-essential personnel from reporting to an office and have put additional personal protective equipment measures and added cleaning and disinfecting schedules in place for our essential employees that must physically report to work. We understand that there are third-party delivery companies that deliver the last mile of our orders, and we recommend using proper precautions.

    We are committed to and are actively exploring additional steps that we can take to help our customers and the community. For further information regarding what to do to protect yourself from the spread of COVID-19, please visit: https://www.cdc.gov/coronavirus/2019-ncov/downloads/2019-ncov-factsheet.pdf.

    Sincerely,
    The MANSCAPED Family

  • Where do you ship from?

    Currently, we are shipping orders from our US location. You will receive tracking information via email once your order ships.
  • How long does shipping take?

    Typically shipping takes about 4-9 business days but our shipping partners have reported delays in processing as a result of the global pandemic COVID-19. As a company that focuses heavily on customer satisfaction, this delay is not taken lightly by anyone on our team. We truly appreciate your business and your patience while we navigate this ongoing situation.
  • How do I manage my Replenishment Plan?

    You can instantly access your account by clicking the "Sign In" link located in our site's main navigation menu. If you've never signed in, use the link to create an account with the email used for your order. Once signed in, click "Manage Replenishments" to make changes.
  • Where can I check on the status of my order?

    You will receive tracking information via email once your order ships. You can also instantly access your account by clicking on the "Sign In" link that is located at the top right part of the MANSCAPED homepage. Once logged in, you may access your replenishments, current, and past orders.
  • How often should I replace The Lawn Mower blade module?

    Regular maintenance of any blade head is highly recommended for optimal hygiene. Our replacement blade module design makes it easy to keep unwanted bacteria and pathogens (typically derived from water, hair, and dirt) at bay. Also, regular replacement of your blade module ensures optimum performance. We recommend replacing your blade module every 3 months. Plus, every time the blade module is replaced, it's like using a new trimmer!

    Change Your Blade in Less Than 10 Seconds

    Flip: Hold the trimmer facing you, place your thumb in the middle of the blade and press gently forward to snap it out of the handle.

    Click: Place the bottom of the new blade module into the slot on the handle and press it gently down to snap in place.

    You can buy more replacement blade modules here.

  • What is SkinSafe™ Technology?

    Our SkinSafe™ technology utilizes advanced ceramics and design for the ultimate manscaping experience. The SkinSafe™ ceramic blade helps maintain a smoother cutting process.
  • Do you have a money-back guarantee?

    The Gentleman's Agreement

    Here at Manscaped, we’re men of our word. Manscaped believes a firm handshake is all you need to create a Gentleman’s Agreement. So if you don’t love trimming and maintaining your hygiene with our products, then we haven't kept our part of the deal. Not 100% satisfied? Send everything (except your trimmings) back within 30 days for a full refund.

    For more information, check out our Warranty & Return Policy.

  • Is there a warranty on my Lawn Mower?

    We believe a firm handshake is all you need to create a Gentleman’s Agreement. If you're not 100% satisfied with any of our products, please send everything (except your trimmings) back within 30 days for a full refund.

    In addition to the Gentleman's Agreement, the Lawn Mower 2.0 & 3.0 come with a 1-year warranty for any manufacturer defects.

    For more information, check out our Warranty & Return Policy.

  • Can I use The Lawn Mower elsewhere?

    Our Lawn Mower trimmers are specifically designed for below-the-waist grooming. However, many of our customers have found success using their Lawn Mower for full-body trimming! Our SkinSafe™ Technology can handle even the densest of forests.
  • I want to do a collaboration with Manscaped.

    Manscaped would love to learn more about how you would like to collaborate. Go to https://au.manscaped.com/pages/contact to learn more.
  • Are Manscaped products tested on animals?

    Here at Manscaped, we take pride in our products as well as in our furry friends. That's why our products are not tested on animals.
  • What is the difference between the Lawn Mower 2.0 and 3.0?

    The Lawn Mower 3.0 is our third generation trimmer just released featuring Advanced SkinSafe™ Technology!

    3.0 v 2.0

    • Upgraded 7,000 RPM motor with QuietStroke™ Technology (1,000 RPM improvement).
    • Replaceable ceramic blade with Advanced SkinSafe™ Technology, which helps prevent manscaping accidents.
    • Waterproof and cordless design allows convenient use in the shower.
    • Rechargeable built-in 600mAh Lithium-Ion battery holds charge for up to 90 minutes. The Lawn Mower 2.0’s rechargeable AA battery lasts up to 60 minutes. 
    • The Lawn Mower 3.0 has a rapid charging dock powered by USB. 
    • The Lawn Mower 3.0 comes equipped with an adjustable trimmer guard. Adjusts from 2mm to 3.5mm with a simple swipe up. Guards on the Lawn Mower 2.0 must be physically removed and snapped back on to change trimming lengths.
    • 3.0 has Diamond-Textured no-slip grip. Not available on Lawn Mower 2.0.
    • 3.0’s LED light illuminates grooming areas for more thorough trimming. Lawn Mower 2.0’s LED light only show it’s charging.
    • The Lawn Mower 3.0 is MANSCAPED’s 3rd generation trimmer!
  • Do the 2.0 blades work on the 3.0? Do the 3.0 blades work on the 2.0?

    The precision-engineered SkinSafe blades are compatible with both the Lawn Mower 2.0 and 3.0 models. Enjoy seamless use of our refill blades that now feature Advanced SkinSafe Technology!
  • How do I replace the Lawn Mower 2.0 & 3.0 blade module?

    Regular maintenance of any blade head is highly recommended for peak performance and optimal hygiene. A new blade module ensures optimum performance by preventing pulled hair, nicks, and irritation. Replacing your blade module also helps keep unwanted bacteria and pathogens (typically derived from water, hair, and dirt) at bay. This is why we recommend replacing your blade module every 3 months. Plus, every time the blade module is replaced, it's like using a new trimmer!

    Change Your Blade in Less Than 10 Seconds

    Flip: Hold the trimmer facing you, place your thumb in the middle of the blade, and press gently forward to snap it out of the handle.

    Click: Place the bottom of the new blade module into the slot on the handle and press it gently down to snap in place.

  • How do I use the Lawn Mower 2.0 & 3.0?

    The Lawn Mower is designed for below-the-waist grooming. However, many of our customers use The Lawn Mower 2.0 and 3.0 on their entire body.

    When it comes to using the Lawn Mower 2.0 and 3.0 we recommend hovering over the pubic area with the fixed, metal blade parallel to the skin while being conscious of the delicate area. Every Lawn Mower comes with adjustable guards. We recommend using the guards until you become comfortable with your manscaping tools. Please remember to go slow and steady while operating the Lawn Mower. Also, please remember to fully charge your Lawn Mower 2.0 prior to use.

  • How often should I replace blades for The Plow?

    We recommend changing blades every time you shave, sometimes twice in one session, depending on if you’re shaving other body parts. And yes, you can use The Plow was created for the face only. Do not use it on any other parts of your body.

    You may think it is overkill to change the blades each time you shave, but trust us, there are reasons for it:

    • A fresh blade gives you optimal shaving performance (think: extreme smoothness).
    • It reduces razor burn.
    • A new Plow blade or two each time you shave is the most sanitary option since you can spread bacteria and germs from one part of your body to another.
  • How do I update my address?

    Log into your account by clicking the "Sign In" link in our site's main navigation menu. If you've never signed in before, create an account using the email associated with your order. Once signed in, click "Account & Billing" then "Edit Address".
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